Returns and refunds
Request returns/refunds, eligibility, and what to expect after approval.
For Buyers · Returns & Refunds
Caminho: Account → Orders → Order → Return / Refund (or Support)
Definição
If there is a product problem, follow the return/refund process available for that order. Eligibility, deadlines, and method depend on store policy and the order situation.
Start from the order (or Support). Read the Return and Refund Policy for full rules.
Return / refund flow
Order → Return / Refund request → Request review → Return / resolution → Refund (if applicable)
What to expect
- Many unused items in original condition can be returned within 7 days of delivery — confirm on the Return and Refund Policy page.
- Open Account → Support (or Contact) with order number and photos if damaged or incorrect.
- After the store receives and inspects the return, approved refunds are usually issued within 7–10 working days to the original payment method.
- Approved online refunds go through the payment gateway; you get an email when a refund is initiated.
Nota: Buyers stay in Buyer Help. Sellers running the store use Seller Help / Store → Support. Related: Place and track an order · Payments.