Returns & Refunds

Overview

BonikBiz is a marketplace of independent stores. Each store may set its own return terms within the minimum standards described below. Always check the specific store's policy shown on the product and checkout pages.

Return window

Most items can be returned within 7 days of delivery, provided they are unused, in original condition, and in original packaging. Some categories (e.g. perishables, personal care, custom-made, or digital goods) may be non-returnable — this will be clearly noted on the product page.

How to request a return

• Go to your order in your account and select Request return.
• Choose the item(s) and reason for return.
• The store will review and, if approved, share return instructions.
• Ship the item back or hand it to the assigned courier.

Refunds

Once the returned item is received and inspected, approved refunds are issued to your original payment method within 5–10 business days. For cash-on-delivery orders, refunds are issued via the payment method you provide. Original shipping fees may be non-refundable unless the return is due to a store error or a defective item.

Damaged or wrong items

If you receive a damaged, defective, or incorrect item, contact the store within 48 hours of delivery with photos. You are entitled to a replacement or full refund, including shipping, at no cost to you.

Need help?

If you and the store cannot resolve an issue, our support team can help mediate. Reach us via the contact page or support@bonikbiz.com.