Shipping

Who ships your order

BonikBiz is a marketplace that connects you with independent, registered shops. BonikBiz does not ship or deliver products itself. Each shop is responsible for packing, dispatching, and delivering the orders placed with it — often through its own couriers or logistics partners. This page explains the common standards every shop on BonikBiz agrees to follow. For exact costs and timelines, always check the shipping details shown on the product and checkout pages of the shop you're buying from.

Common platform standards

To keep the marketplace trustworthy, every registered shop agrees to:

• Clearly display shipping options, fees, and estimated delivery times before checkout;
• Dispatch orders within a reasonable processing window and confirm when an order ships;
• Provide tracking information where the courier supports it;
• Package items safely and handle damaged, lost, or delayed deliveries fairly;
• Communicate promptly if there is any delay or issue with your order.

Processing time

Most shops process orders within 1–2 business days. Actual times are set by each shop and may be longer during sales or holidays. You'll receive a confirmation once the shop ships your order.

Delivery timelines (typical)

These are common ranges — the actual timeline depends on the shop and its courier:

• Local (same city) — 1–3 business days.
• Domestic (nationwide) — 3–7 business days.
• International — 7–21 business days, depending on destination and customs.

Shipping costs

Shipping fees are set by each shop and calculated at checkout based on your address, order size, and the shop's rates. Many shops offer free delivery above a minimum order value — look for the free shipping badge on eligible products.

Order tracking

You can follow your order from your account under Orders. When the shop provides a tracking number, it appears on your order details page.

Customs & duties

For international orders, import duties and taxes may be charged on arrival and are the responsibility of the recipient unless the shop states otherwise.

Delivery issues

If your order is delayed, lost, or arrives damaged, first contact the shop directly through your order page. If it can't be resolved, our support team can help mediate between you and the shop under our marketplace standards. See also our Return & Refund Policy.