POS sales
Ring up walk-in sales, hold carts, review today’s tickets, and keep stock in sync (Starter+).
For Sellers · Sales
Percorso: Store → POS
Definizione
Store → POS → [Sale | Held | Today] → add lines → pay → complete
POS (Point of Sale) is in-store checkout: search or scan products, set qty, discount, take cash/card/other payment, and complete. Stock updates immediately. Completed tickets also show under Orders and Today.
Compatibility
- Minimum plan: Starter+ with POS enabled on Billing.
- Requires sellable products with prices (and stock when track quantity is on).
- Lite catalog stores do not include POS — upgrade to Starter+.
- Staff need POS / orders permission from the store owner.
Use POS for walk-in customers so inventory stays aligned with online stock. Use Orders for delivery fulfillment after online checkout.
Path & tabs
Store → POS
Sale — build cart, discount, customer, pay
Held — resume parked carts
Today — today’s POS tickets / totals
line: { product|variant, qty, price }
pay: cash | card | other (as shown) Search by name or exact SKU/barcode. Variants open a picker when a product has multiple options.
Behavior
- Tracked products cannot sell more than available stock on the line.
- Completing a sale creates an order/ticket and reduces sellable stock immediately.
- Hold parks the cart so you can serve another customer and resume later.
- Quick sale can ring a named amount without a catalog product when your process allows.
- Today tab summarizes today’s POS sales count, totals, and average ticket.
Complete a walk-in sale
- Open Store → POS (Sale tab).
- Search or scan a product / SKU; pick a variant if required.
- Adjust quantity on each line; remove lines you do not need.
- Optionally set customer name/phone or pick an existing customer.
- Enter discount if offered; enter amount received for cash change when shown.
- Choose payment method and Complete / Charge.
- Confirm stock dropped under Inventory (and the ticket under Today / Orders).
Hold and resume a cart
- With items in the cart, use Hold (or park) to save the sale.
- Serve the next customer on a fresh Sale cart.
- Open the Held tab, select the parked cart, and resume.
- Complete payment as usual.
Query today’s POS sales
- Open Store → POS → Today.
- Review ticket count, sales total, and average.
- Open a ticket/order when you need line detail.
- For date ranges beyond today, use Store → Orders filters or Reports.
Examples
Example — barcode till: Scan SKU, qty 2, cash tendered, complete — stock −2.
Example — held cart: Customer steps away; Hold cart; sell to next shopper; resume held cart later.
Example — wrong qty before pay: Edit line qty or remove line before Complete (after complete, use Orders cancel/refund flows — do not “delete” posted sales).
Common errors
- No POS menu — upgrade to Starter+ or enable POS / ask for permission.
- Only N in stock — reduce qty or restock via Purchases / Inventory.
- SKU not found — check product SKU/barcode or add the product first.
- Stock wrong after POS — recheck the ticket in Today/Orders; adjust Inventory only if a true mismatch remains.