Orders and fulfillment
Order status, COD, payment, shipping workflow, and response SLA.
For Sellers · Sales
Cesta: Store → Orders
Definice
Store → Orders lists online (and POS) sales. Advance fulfillment, mark COD paid, create shipments, and meet response SLAs. For cancel/return/refund field steps, open Order operations. For walk-in checkout, open POS.
Compatibility
- Minimum plan: Starter+ (commerce / orders).
- POS tickets also appear in Orders after checkout.
- Reply to buyers within 24 hours to protect ratings.
Fulfill online orders here. Use POS for walk-in; use Order operations for cancel/return/refund.
What you can do
- Filter Orders by payment and fulfillment status.
- Advance: confirmed → processing → shipped → delivered.
- View customer contact and address; manage COD and payment status.
- Run packing / shipping / delivery workflow; plan around published windows (Inside Dhaka 5 days, Outside 10 days unless you agree faster).
- Meet response SLA: reply within 24 hours.
Poznámka: Next: POS sales · Order operations. COD = Cash on Delivery · SLA = Service Level Agreement · POS = Point of Sale.